Terms of Service.

1. Service provider and acceptance

HotelPMS is developed and operated by DKSR Systems. By accessing or using HotelPMS on behalf of a hotel or other organization, you agree to these Terms of Service and represent that you are authorized to act for that organization.

2. HotelPMS service

HotelPMS provides cloud-based tools for hotel operations, including reservations, guest management, rooms, front-desk operations, housekeeping, restaurant/POS, payments, billing, invoicing, rates, communications and related functions. Features may change as the service develops.

3. Accounts and authorized use

Customers are responsible for maintaining accurate account information, controlling access by their staff, protecting credentials and ensuring that users access HotelPMS only for authorized business purposes. Customers must promptly notify DKSR Systems of suspected unauthorized access.

4. Customer and guest data

Customers retain responsibility for the data they submit to HotelPMS and for having the rights, notices, consents or other lawful basis required to process that data. Hotels are responsible for their relationship with guests and for the accuracy and lawful use of guest, reservation, billing and communication information entered into HotelPMS.

5. Connected services

HotelPMS may integrate with third-party services such as Meta WhatsApp Business. A hotel may connect only accounts and assets it is authorized to use. Use of a connected service is also subject to the applicable provider's terms and policies. DKSR Systems is not responsible for third-party service availability, policy changes or actions outside HotelPMS's control.

6. WhatsApp Business communications

Where enabled, HotelPMS may send operational guest communications using the hotel's authorized WhatsApp Business sender and approved message templates. The hotel is responsible for its messaging practices, recipients, required permissions and compliance with applicable law and Meta/WhatsApp policies.

7. Fees and subscriptions

Fees, subscription periods, included features and payment terms are those agreed with the customer or displayed in the applicable HotelPMS offer. Unless otherwise agreed, taxes and statutory charges are the customer's responsibility where applicable.

8. Acceptable use

Users must not misuse HotelPMS, attempt unauthorized access, interfere with service operation, circumvent security controls, use the service for unlawful activity, or use connected communications services for spam, fraud or messages prohibited by applicable provider policies.

9. Security and availability

DKSR Systems uses reasonable technical and organizational measures intended to protect HotelPMS. No internet service can guarantee uninterrupted availability or absolute security. Maintenance, third-party dependencies, network failures and events outside reasonable control may affect service availability.

10. Intellectual property

HotelPMS software, design, documentation, branding and related intellectual property are owned by DKSR Systems or its licensors. These terms grant customers a limited right to use the service during their authorized subscription; they do not transfer ownership of HotelPMS.

11. Suspension and termination

Access may be suspended or terminated for material breach, unlawful or abusive use, security risk, non-payment where applicable, or when required by law or a third-party platform whose service is necessary for the affected feature. Customers may stop using HotelPMS subject to their applicable subscription or commercial agreement.

12. Privacy and data requests

Information is handled as described in the HotelPMS Privacy Policy. Instructions for requesting deletion of data associated with HotelPMS or connected Meta services are available on our Data Deletion Instructions page.

13. Disclaimer and liability

HotelPMS is provided as a business software service. To the extent permitted by applicable law, DKSR Systems does not warrant that every feature will be error-free or continuously available and is not responsible for losses caused by customer misuse, inaccurate customer data, third-party services or events outside DKSR Systems' reasonable control. Nothing in these terms excludes liability that cannot lawfully be excluded.

14. Changes

DKSR Systems may update these terms when the service, applicable law or connected services change. Material updates will be reflected by changing the effective date on this page.

15. Contact

DKSR Systems
HotelPMS
contact@dksr.in
https://dksr.in/hotelpms/